(4.3 / 5)1351+ Ratings

Liberty London Reviews

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Overall Rating

4.3
10 Reviews
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About Liberty London

Libertylondon.com is a designer department store that sells luxury brands. They offer a wide range of products and services. Their product line includes luxury fabrics, designer clothing, stylish homewares, and sumptuous beauty products. They also have exclusive designs for bags, sleepwear, scarves, and soft furnishings. In terms of services, they offer international shipping and a 15% discount for new customers. They also provide customer services through email, WhatsApp, post, and phone. Their customer service team is available from Monday to Saturday, 10am-8pm, and Sunday, 12pm-6pm. They also offer various in-store services including Maria Tash, QMS treatment rooms, Monogramming, Sisley, Margaret Dabbs, Omorovicza, Ruffians, Biologique, BBB London, Atelier VM, personal shopping, Taylor Taylor, Dermalogica, and colour services.

Liberty London Pros & Cons

Pros of libertylondon.com:

  1. Wide Range of Products: Offers a variety of luxury fabrics, designer clothing, stylish homewares, and sumptuous beauty products.
  2. Designer Brands: Features over 5,000 brands, including designer fashion and accessories, luxury beauty, fine jewelry, and watches.
  3. Exclusive Collections: Launches exclusive collections and collaborations with designers.
  4. Customer Service: Known for outstanding customer service with helpful staff.
  5. Loyalty Programme: Customers can accrue loyalty points on their purchases, redeemable for future purchases.
  6. International Shipping: Offers international shipping, making it accessible to customers worldwide.
  7. Discounts and Promotions: Provides discounts for new customers (15% off) and occasional promotions (up to 20% off on women's clothing and up to 10% off on beauty products).
  8. Unique Shopping Experience: Offers a unique shopping experience with a variety of styles and brands, including handmade and artisanal products.

Cons of libertylondon.com:

  1. Mixed Customer Reviews: Some customers have reported issues with customer service, including delays in delivery and unhelpful staff.
  2. Pricing: Prices are generally on the higher side, which may deter some customers.
  3. Shipping Issues: Some customers have experienced issues with shipping, such as delayed deliveries and missing items.
  4. Return Policy: Some customers have reported difficulties with returns, including non-refundable items and additional costs for packaging.

Overall, libertylondon.com offers a unique and extensive range of luxury products, but some customers have experienced issues with customer service and shipping.

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Liberty London Customer Reviews (10)

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Ulisse Bergamaschi
Ulisse Bergamaschi
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Feb 15, 2023
Nikoletta Kultsár
Nikoletta Kultsár
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Feb 14, 2023
Mason Robinson
Mason Robinson
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Feb 14, 2023
Dianna McCoy
Dianna McCoy
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Feb 13, 2023
Georgia Johnston
Georgia Johnston
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Feb 11, 2023
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Feb 10, 2023
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Noelle Desruisseaux
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Mandy Lehrer
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Feb 9, 2023
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Feb 9, 2023

Liberty London Customer’s Q&A

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Liberty London Features and Benefits

Libertylondon.com offers a variety of features and benefits:

  • Wide Range of Products: The site offers a full range of luxury fabrics, designer clothing, stylish homewares, and sumptuous beauty products.
  • Designer Brands: The site features over 5,000 brands, including designer fashion and accessories, luxury beauty, fine jewellery and watches, food, furniture and more.
  • Exclusive Collections: The site often launches exclusive collections and collaborations with designers.
  • Customer Service: The site is known for its outstanding customer service, with staff that is helpful and goes above and beyond to assist.
  • Loyalty Programme: Customers can accrue loyalty points on their purchases, which can be redeemed for future purchases.
  • International Shipping: The site offers international shipping, making it accessible to customers around the world.

These features make libertylondon.com a popular choice for customers seeking a wide range of high-quality products from various brands.

Liberty London Pricing

Liberty London offers a variety of products with different price points. Here are some examples:

  • Fabrics: Prices range from $18.40 for the Orchid Wiltshire Shadow Lasenby Quilting Cotton to $40.00 for the Liberty Fabrics x Bridgerton Bow Bouquet Tana Lawnâ„¢ Cotton, with discounts available.
  • Beauty Kits: Prices vary, with the Sample Discovery Set of Liberty LBTY. Fragrance reduced from $58.00 to $49.30.
  • Jewellery: Prices are not explicitly mentioned, but it is noted that Liberty offers artisanal jewellery collections.
  • Home and Bedding: Prices range from $210.00 for the Hilary Ann 140X140 Silk-Blend Scarf to $395.50 for the Iphis Mini Marlborough Cross-Body Tote Bag.

For the most up-to-date pricing, it is recommended to visit the Liberty London website directly.

About libertylondon.com Payment Method?

Liberty London accepts the following payment methods: MasterCard, Visa, American Express, Delta, and Maestro credit and debit cards. They also accept Paypal and Apple Pay. If you have a valid Liberty Loyalty voucher or gift card, you can redeem this online. Please note that you must be logged in to your registered account to use your loyalty voucher. If you are using the UK checkout, you should enter the voucher or gift card number in the gift card and vouchers box in the payment section of checkout. If you are using the international checkout, you should enter your voucher number in the promo box.

Liberty London FAQs

FAQ

How To Open A Liberty London Account?

To open an account on libertylondon.com, follow these steps:

  1. Visit the libertylondon.com website.
  2. Click on the Register button.
  3. Provide the necessary details such as email address and password.
  4. If there is a previous in-store Loyalty account, use the same email address to ensure it connects to the new online account.
  5. It can take up to 72 hours for the accounts to merge and for the Loyalty Points to show on the online account.

Remember, it's not necessary to have an account to shop online, but registering for an online account helps keep track of the online order history and enjoy the full benefits of the Loyalty programme.

FAQ

Liberty London Alternatives

Here are the top alternatives to libertylondon.com:

  1. selfridges.com - Known for its latest designer collections, must-have toys & gifts for all the family.
  2. harrods.com - Offers over 5,000 brands, including designer fashion and accessories, luxury beauty, fine jewellery and watches, food, furniture and more.
  3. net-a-porter.com - Offers women's fashion, beauty and lifestyle from over 800 of the world's top brands.
  4. matchesfashion.com - Provides the latest designer fashion from over 650 designer brands including Balenciaga, Gucci, Saint Laurent, Prada, Valentino, Alexander McQueen and Vetements.
  5. lyst.co.uk - Curates the world’s most stylish brands, with more than 17,000 brands and stores in one place.
  6. spacenk.com - Offers a tailored website experience for its audience.
  7. cultbeauty.co.uk - Provides a tailored website experience for its audience.
  8. Harveynichols.com - Offers a tailored website experience for its audience.
  9. niche-beauty.com - Offers a tailored website experience for its audience.

These sites are ranked by their affinity to libertylondon.com in terms of keyword traffic, audience targeting, and market overlap. They offer a wide range of products and services similar to those found on libertylondon.com.

FAQ

What are Liberty London's payment methods?

They accept Visa, MasterCard, American Express, Diners, PayPal and Apple Pay as their payment methods.
FAQ

What is Liberty London's return policy?

You have up to 30 days from the time you receive an item to return an online purchase. And, you have 14 days from the purchase date to return items made in-store.
FAQ

What products of Liberty London can be shipped worldwide?

With a few exceptions for products containing alcohol and aerosols in some nations, almost all of their products can be transported overseas. You will be prompted to remove any banned goods from your shopping bag before proceeding to the checkout.
FAQ

Can I track Liberty London's orders?

You will receive an email from them verifying the placement of your order after you place it. You will receive a second email to confirm delivery of your order after it has been finished and dispatched, and this email will also include the tracking information.
FAQ

How can I contact Liberty London?

You can get support via their phone number: +44 (0)20 3893 3062.
FAQ

About libertylondon.com Prices and Cost?

Liberty London is a designer department store that sells a wide range of products including luxury fabrics, designer clothing, stylish homewares, and sumptuous beauty products. They offer a 15% discount for new customers. For international shipping, they have different rates depending on the location. For example, USA express shipping costs $20 or is free with orders over $100. They also offer discounts on their products, such as up to 20% off on women's clothing and up to 10% off on beauty products. One of their notable products is the Liberty Beauty Advent Calendar, which is valued at over $1,300 but is sold for just $320. Please note that prices may vary depending on the specific product and any ongoing promotions or discounts.

FAQ

What are the brands available at Liberty London?

Liberty London offers a wide range of brands. Some of the brands available include Adidas, Agolde, Bornn, Maison Margiela, Ray Ban, Scott Henshall, Nike, Dr. Martens, Hello Kitty, Barbour, House of Hackney, Vans, Onia, Manolo Blahnik, Uniqlo, J.Crew, Superga, Target, and T. M. Lewin. Please note that this is not an exhaustive list and the availability of brands may vary.

FAQ

How can I track my order from Liberty London?

Once you have placed your order with Liberty London, you will receive an email to confirm the order has been placed. Once your order has been completed and shipped, you will receive a second email to confirm dispatch of your order, this will also contain the tracking information.

If your order has been sent care of their delivery partner, DPD, you can track your order on the DPD website using the tracking number which will be emailed to you. They recommend downloading the DPD app which shows you live updates about your delivery and gives you a range of in-flight options to choose from.

If your order has been sent care of their delivery partner, DHL, using your tracking number or waybill number, you can track the progress of your parcel on the DHL website.

They sometimes send gift cards and other small items via Royal Mail, where delivery can take between 5-7 working days.

If your order has been sent care of their delivery partner, Amazon Shipping, you can track your order on the Amazon Shipping tracking website using the tracking ID which will be emailed to you.

If you have opted for a Click and Collect delivery option, you will receive an email to confirm the order has been placed. Once the order is ready for collection from the collection location, you will be sent a second email to confirm this.

You can also track and view online orders via your account page on the Liberty London website.

FAQ

About libertylondon.com Popular Products and Services?

Liberty London is a heritage department store that offers a wide range of products and services. They are known for their exclusive designs that blend heritage luxury with cutting-edge style. Their popular products include timeless bags, sleepwear, scarves, soft furnishings, and expertly curated beauty kits. They also offer a collection of exclusive Liberty Print products designed in-house, which includes women's sleepwear, fabrics, and bags. In addition to these, they sell luxury fabrics, designer clothing, stylish homewares, and sumptuous beauty products. They also have a range of designer womenswear, including fashion, shoes, activewear, and accessories from various brands. Liberty London continues to innovate with progressive collaborations, original prints, and exceptional craftsmanship, staying true to the spirit of their adventurous founder, Arthur Lasenby Liberty.

FAQ

What is the history of Liberty London?

Liberty London, commonly known as Liberty's, is a luxury department store in London, England. It was founded by Arthur Lasenby Liberty in 1875 with a £2,000 loan from his future father-in-law. Arthur was inspired by the beauty and quality of oriental fabrics and textiles, which he wanted to make available to Londoners. The store opened selling ornaments, fabric, and objets d'art from Japan and the East. Within eighteen months, Arthur had repaid the loan and acquired the second half of 218 Regent Street. As the business grew, neighbouring properties were bought and added. In 1884, he introduced the costume department, directed by Edward William Godwin, a distinguished architect and a founding member of The Costume Society. He and Arthur Liberty created in-house apparel to challenge the fashions of Paris. In 1885, 142–144 Regent Street was acquired and housed the ever-increasing demand for carpets and furniture. The basement was named the Eastern Bazaar, and it was the vending place for what was described as "decorative furnishing objects". He named the property Chesham House, after the place in which he grew up. The store became the most fashionable place to shop in London, and Liberty fabrics were used for both clothing and furnishings. The store is known to spot and champion young designers at the start of their careers, and many now-prominent brands were first available at Liberty. The store played an essential role in spreading and popularizing the Modern Style. This continues Liberty's long reputation for working with British artists and designers. Sadly, Arthur died seven years before the building's completion and so never saw his dream realized. But, his statue stands proudly at the Flower Shop entrance to welcome you warmly into his emporium of wonder. The building is now a heritage-listed London icon and today, Liberty is famed for its directional design, cultural collaborations, and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive.

FAQ

What are some popular brands at Liberty London?

Liberty London is a renowned department store that houses a variety of popular brands. Some of the notable brands include Adidas, Agolde, Bornn, Maison Margiela, and Ray Ban. They also have collaborations with brands such as Scott Henshall, Nike, Dr. Martens, Hello Kitty, Barbour, House of Hackney, Vans, Onia, Manolo Blahnik, Uniqlo, J.Crew, Superga, Target and T. M. Lewin. In addition, they feature a directory of brands and designers that includes names like Acne Studios, Acqua Di Parma, Aesop, Agent Nateur, AGOLDE, Aje, Alex Monroe, Alice Cicolini, Alighieri, Aligne, Amechi, AMI, Amyisla McCombie, Anderson's, Andrée Jardin, Anissa Kermiche, Anna + Nina, Anni Lu, Annika Inez, Annoushka, Anya Hindmarch, A.P.C., Apotheke, Aromatherapy Associates, Arquiste, Artemer, Astier De Villatte, Astley Clarke, Atelier Des Ors, Atelier VM, Augustinus Bader, Auree, Aurum + Grey, Aveda, Avenida Home, Aymer Maria, and many more.

FAQ

How do I use Apple Pay on libertylondon.com?

Liberty London accepts Apple Pay as a payment method. To use Apple Pay on libertylondon.com, you would typically select Apple Pay as your payment method during the checkout process. If necessary, enter your billing, shipping, and contact information. Apple Pay stores that information, so you won't need to enter it again. Confirm the payment to complete your purchase. Please note that the exact steps may vary slightly depending on the website design and your device.

FAQ

libertylondon.com Return Policy?

At LibertyLondon.com, for online purchases, you have up to 30 days from receipt of the item to return the goods, subject to their Online Returns Policy. For in-store purchases, you have 14 days from the date of purchase to return the goods, subject to their In Store Returns Policy.

Regarding their shipping policy, they offer free standard delivery to UK addresses with a spend over £100. For international shipping, they offer free delivery over certain amounts depending on the country. For example, USA Express is free with orders over $200, Canada Express is free with orders over $260CAD, and European Standard is free with orders over €175. They also offer free returns to most markets. Goods are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the checkout or point of delivery. However, in all other markets the prices will not account for tax and duties on orders over a threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order, or at point of delivery.

FAQ

Can I buy products online from Liberty London?

Yes, you can buy products online from Liberty London. They offer a range of luxury fabrics, designer clothing, stylish homewares, and beauty products. They also provide international shipping. For new customers, they offer a 15% discount. You can find more information and shop on their official website.

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